Terms and Conditions


Rates include:
  • Unlimited Kilometres
  • Schedule services
  • Replacement Vehicle
  • Breakdown service
  • Extra Discount for longer rental period
Rates DO NOT include:
  • Refundable Security Deposit (RSD)
  • Gasoline/Petrol
  • Traffic Fine
  • Different Pickup Location Charges
  • Additional Driver
  • Theft Excess
  • Personal Accident Insurance (P.A.I)
  • Collision Damage Waiver (CDW)

1) Rental Rates and Rental Extension / Excess Hours

Prices are subject to change without prior notice in the event of unforeseen circumstances such as increase in transport and maintenance costs, tax, etc. Should the Hirer intend to extend the rental beyond the original confirmed date, Hirer must inform Klezbike for further action.

2) Driving License - Minimum and Maximum Age

The Hirer must be in possession of a valid driving license held for at least two (2) years. An international driving license is preferred for non-Malaysian citizen.

3) Damage and Other Charges

The Hirer accepts responsibility to repair and change to new original parts at current market price plus labors on items that are damaged, lost or stolen during the period of Hire. As such, hirer's deposit shall be forfeited. The possibility of such incident would be as follows:-

Should hirer encounter problem regarding engine or wheel of motorcycle, immediately stop at a safety area and contact our respond team. For a long distance drive, hirer must regularly check the engine oil level and add in oil if needed.

In the case of major damaging happen to Klezbike/owner's motorcycle(s) that require Klezbike/owner to claim compensation from Insurance Company, then the time spend on claiming from the Insurance company and sending for repairing would have resulting losses to Klezbike/owner.

As such, no replacement of bike by Klezbike/Owner and hirer are liable to pay the excess fees. Hirer's deposit with balance of hire rates (if any) paid to Klezbike/owner shall be forfeited

4) Collision Damage Waiver (CDW)

Collision Damage Waiver is provided to Hirer to reduce the excess liability to minimal. For example, should Hirer intentionally or unintentionally

CDW FEE: 15% per day rental
Vehicle Group Below 100cc 100cc to 200cc Above 200cc Superbike at 500cc Superbike Above 500cc
Excess Liability RM 300 RM 500 RM 600 RM 3000 RM 5000
Reduced Excess Amount RM 100 per accident RM 200 per accident RM 300 per accident RM 1000 per accident RM 2000 per accident

If Hirer does not take CDW then all damage happen in the rental period will be borne by Hirer. CDW will only be effective subject to availability of a police. Acceptance of CDW does not cover the Reduced Excess Amount indicated above which shall be the responsibility of Hirer. CDW coverage does not cover missing items or accessories or damages on the under carriage and upper carriage of our vehicle, caused by negligent driving as stipulated in our terms and conditions of our rental agreement.


THEFT EXCESS FEE CHART
Vehicle Group Excess on Theft (Non-waiverable Excess) Excess on Theft (Reduced Excess Amount)
Below 100cc RM 300 RM 100 per accident
100cc to 200cc RM 500 RM 200 per accident
Above 200cc RM 600 RM 300 per accident
Superbike at 500cc RM 3000 RM 1000 per accident
Superbike Above 500cc RM 5000 RM 2000 per accident
5) Collection and Delivery

For delivery or collection within different branches per way may be imposed, depending on distance, accessibility of the destination and time of day. A sum of RM100.00 will be levied for check out and collection of vehicles, after business hours, inclusive of Sundays and Public Holidays.

6) Submission of Hirer's Particulars to Authority

Hirers gave permission to Klezbike/Owner to submit their personal and company particulars to the Authority involve if found or suspect of conducting illegal trade, breach/violate the Government rules & regulations.

7) Travel Insurance

We strongly recommend that hirer purchase a personal travel insurance policy prior to the commencement of holiday. The Company shall not be responsible for any loss or damage as a result of trip cancellation, personal baggage, personal accident, injury or illness.

8) Accident and Emergency Service

In case of accidents involving the vehicle, the Hirer shall:

9) Petrol, Parking, Toll and Traffic Fines

Petrol, parking, toll fees, traffic fines and miscellaneous charges are the responsibilities of the hirer. An additional RM50.00 administration fees will be charged to the hirer above any traffic fine for any violation arising from hirer's use of the vehicle.

10) Reposition of Service

Should hirer wishes to pick up or drop off a vehicle outside Kuala Lumpur or Klang Valley or any branch of Klezbike, a repositioning service is available for rental of 3 days or longer. A guide to one-way rates is as minimun as rm25 and maximum rm300 extra charge will be impose.

11) Methods of Payment

Methods of payment accepted are credit card (MasterCard/Visa) with a 3% surcharge, telegraphic transfer, cash deposit ,cash on delivery,e-wallet and online banking. Whatever the method of payment, funds must have cleared in our account by the payment deadline.

For credit card payments made online, we reserve the right to require a Letter of Authorization to verify legitimate use of the card.

12) Rental Alternatives / Cancellation

Klezbike reserves the right to cancel any rental prior to commencement for any reason whatsoever. The company may, if it so chooses, recommend an alternative vehicle to hirer, preferably of the same category. Should hirer decide not to accept the alternative, all monies paid by hirer will be refunded in full without further obligation or liability on the part of The Company.

13) Restriction Area & Road

All Klezbike vehicles are not allowed to be driven in Singapore and Thailand. Klezbike vehicles are not for use in off-roads, unsealed or unmade roads or surfaces.

14) Standard Rental Qualification

Klezbike reserves the right to refuse any rental, at their discretion, or should the Hirer not meet with the standard terms and conditions of rental.

15) Vehicle Make and Model

Vehicle makes and models are correct at the time of printing. Bookings will be confirmed by bike group and make/model. All vehicles will be less than 48 months old

16) Extension of Rental / Excess Hours

Should the Hirer intend to extend the rental beyond the original confirmed date, Hirer must inform Klezbike Office so as to extend the insurance coverage.

Rental rates are calculated on a 24 hour basis and should a rental exceed the agreed duration, for each completed hour, a charge is levied based on 1/5 of the daily rental rate.

17) Deposit and Payment

A sum amount of refundable deposit is required upon picking up the motorcycle and the amount is vary depending on the motorcycle selection. Klezbike respective branch will notify customer regarding the amount of deposit needed after the booking has successfully been made. A full payment of rental is required upon commencement of rental. Failure to comply with this may result in an automatic cancellation of your reservation.

18) Rental Rates

Prices are subject to change without prior notice in the event of unforeseen circumstances such as increase in airfares, other transport costs, government tax, etc.

Refuelling Service
As well as the petrol costs, a refuelling service charge of RM 10.00 will be levied if the vehicle is returned with less petrol than when it was rented out.

19) Rental Cancellation

Klezcar Galaxy Corporate Plt (herewith known as Klezbike), reserves the right to cancel any rental prior to commencement for any reason whatsoever. Klezbike may, if it so chooses, recommend an alternative vehicle to you, preferably of the same category. Should you decide not to accept the alternative, all monies paid by you will be refunded in full without further obligation or liability on the part of Klezbike.

Cancellation Fee
In the event of any cancellation, the following fees will be applicable:

21 or more days prior to commencement 30% of total cost
14 - 20 days prior to commencement 50% of total cost
13 - 7 days prior to commencement 75% of total cost
Less than 7 days prior to commencement 100%
Currency exchange fluctuations, bank charges, etc. will be deducted from any refund made, and a 3% credit card processing fee will be deducted for any refund made to the client's credit card.

20) Administrative / Amendments Fee

An administrative fee of RM 100 (or equivalent) will be charged for any amendment after documents are processed, and RM 50 after reservation has been acted upon.

21) Other

Customers are prohibited from bringing pets, bring durian, drinking alcohol and doing indecent things while using Klezbike vehicle.

22) Refund payment

For all refund process, payment will be made within 30 calendar days.



Note: All prices are quoted in Ringgit Malaysia (RM)